Charles St.John
Author Archives: Charles St.John

10 Crucial Deliverables Your People Expect from You As a Leader – Or You’re Toast!!

This post is based on an actual list of expectations 75 middle managers of a large company asked me to convey to their senior executives. The wording and the order of the 10 items are exactly in their words – I haven’t edited them. Interesting that they didn’t feel it was safe to pass the message on themselves.

Since then I have used this list in workshops over many years. The response I always get is “Yeah, I wish my boss did these things, but they hardly do even one or two of them.” Any manager who understands these 10 things and acts on them will substantially improve their relationship with their team and their team’s performance. How do you stack up?

  • 1
    To Understand the Larger Picture  
    Help us understand how our part fits meaningfully into the whole.
  • 2
    To Be Heard
    Create two-way communication – not just top-down.
  • 3
    To Be Informed
    If you can’t release a decision, give us the status.
  • 4
    To Be Respected 
    Show us that our opinions count. Create a safe environment for us to raise questions and take risks.
  • 5
    For You To Be Human 
    Be open, approachable, and flexible – not just focused on the numbers.
  • 6
    To Be Recognized
    Acknowledge and reward us when we do things right – and quit whacking us when we don’t.
  • 7
    To Be Shown the Way
    We understand leadership concepts but it’s hard to know how to do them under daily pressures. We need role models.
  • 8
    For Vision and Values to Be Real
    Let’s move beyond these statements as slogans and bring them alive. Let’s walk the talk.
  • 9
    To Be Given Support
    Help us be successful – don’t hang us out to dry.
  • 10
    For You To Have a Sense of Humor
    Lighten up – what we do is important but there’s more to life.

Action Step:  Start anywhere on this list and do something about it today, however small.  Just asking your peoples’ opinion about one item, like “when you are successful at something on your job – how do you like to be recognized?  In person? In private? With a certificate, a pizza, a round of applause…?  What would make you feel appreciated?” Listen to their answer – you are likely to be surprised.

Get your FREE copy of the "10 Crucial Deliverables" which expands on each item in the list and includes specific action steps.  Click Here (Downloaded separately).

How Will You Spend the Next Hour?

Every hour you spend in meetings maintaining the status quo is an hour spent as a manager. 

Every hour you spend enabling your people to challenge, change, and improve the status quo is an hour spent as a leader.

Both are necessary.  It’s a matter of priority and balance.

Here's how most managers spend their time...

Action Steps: 

  • Take a look at your next hour - how will you spend it?
  • Log how you spend your time in the next hour - meetings, texting, phone calls, interruptions...
  • What does your log tell you?  What adjustments do you need to make?

Weirdest Memo Ever?

The memo below is real.  It has parts redacted to mask the source.  But it is an actual memo that was distributed to all employees of a regional office of a large, 50+ year old, international company.  With great difficulty, I'm going to resist any commentary.  See what you think.  Where does this rank on your weird scale?

Got any strange memos to share?  Send them to us.

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